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100% Authentic Products

• At YourPDS, we guarantee that every product we sell is 100% authentic.
• All items are carefully sourced, inspected, and verified before being made available for sale to ensure they meet our quality standards.
• We do not sell replicas, fakes, or unauthorised goods.
  

Built on Trust

• We take pride in offering genuine products that are carefully checked before dispatch.
• Our focus is simple: deliver authentic items, honest service, and a shopping experience you can trust.
• Your trust matters to us, and we work hard to earn it with every order.

Order Cut-Off Time

• 1:00pm (Monday–Friday)
• Orders placed after 1:00pm, or on weekends or UK bank holidays, are processed the next working day.
  

FREE 24HR Tracked Delivery (Royal Mail Tracked 24)

• Cost: FREE
• Dispatch: Same working day if ordered before 1:00pm (Mon–Fri)
• Estimated delivery: 1–3 working days
• Note: Delivery is often next working day, but this is not guaranteed.
  

Next Working Day Delivery by 1:00pm (Royal Mail Special Delivery)

• Additional cost: £5
• Dispatch: Same working day if ordered before 1:00pm (Monday-Thursday)
• Estimated delivery: Next working day by 1:00pm
• Guarantee applies only under Royal Mail’s service terms.
  

Orders Placed After 1:00pm, Weekends, or Bank Holidays

• Orders are dispatched the next working day.
• Any delivery option selected at checkout applies from the dispatch date, not the order date.

Saturday Delivery (Royal Mail Special Delivery – Saturday)

• Additional cost: £10
• Order deadline: Before 1:00pm on Friday
• Estimated delivery: Saturday by 1:00pm

Important Information

• Delivery times are estimates, not guarantees, unless explicitly stated.
• Delays caused by weather, strikes, or events outside our control may occur.
• Shipping upgrades affect delivery speed, not order processing priority.

EU Shipping

Dispatch

• Orders placed before 1pm (Monday–Friday) are dispatched the same working day.
• Orders placed after 1pm, or on weekends or UK bank holidays, are dispatched the next working day.

Delivery

• Shipped via Royal Mail EU Tracked & Signed.
• Estimated delivery time is 5–10 working days, depending on destination.
  

Postage

• A flat rate of £15 is added to all EU orders.
  

Customs & Import Charges

• EU orders may be subject to local VAT, customs duties, or handling fees.
• These charges are not included in the item price or shipping cost and are the responsibility of the customer.
  

International Shipping (Outside the EU)

Dispatch

• Orders placed before 1pm (Monday–Friday) are dispatched the same working day.
• Orders placed after 1pm, or on weekends or UK bank holidays, are dispatched the next working day.
  

Delivery

• Shipped via Royal Mail International Tracked & Signed.
• Estimated delivery time is 7–14 working days, depending on destination.
  

Postage

• A flat rate of £20 is added to all international orders.
  

Customs & Import Charges

• International orders may be subject to customs duties, taxes, or handling fees imposed by the destination country.
• These charges are the responsibility of the customer.

Returns & Refunds

• We want you to shop with confidence. Please read the information below before requesting a return.
  

Return Eligibility

• Returns must be requested within 30 days of delivery.
• Items must be in original condition and packaging in original packaging we sold in.
• Jewellery: Used or worn items cannot be returned, unless they are faulty.
• Returns that do not meet these conditions may be refused or partially refunded.
• This policy does not affect your statutory consumer rights.
  

UK Returns

• Free UK returns via Royal Mail Tracked 24.
• Returns usually arrive within 1–3 working days.
• Refunds are processed within 5–7 working days after we receive and inspect your return.
• Refunds are issued to the original payment method.

International Returns

• International customers are responsible for return shipping costs.
• If your item is faulty or incorrect due to our error, we will refund reasonable return postage once the item is received.
• Refunds are processed within 5–7 working days after the return is approved.

How to Start a Return

To request a return, please contact us with:

• Your order number.
• The reason for your return.

Email: Support@YourPDS

We’ll get back to you as quickly as possible with next steps.