iPhone 15 Plus | Repair

At YourPDS our team of experienced technicians understand the value of your device. We can do screen replacements to battery issues and more, our team offers a wide range of repairs and replacements to satisfy your device needs.

We believe in quality over quantity. Whilst we have a short list of specific repairs for specific devices, we aim to prioritize customer satisfaction. Focusing our attention on specialized services can ensure the quality of our repairs, and we will not carry out repairs such as motherboard issues or liquid damage that we believe can cause further issues to your device.

We understand that having issues with your device can be stressful, which is why we aim to make the repair process as convenient as possible for our customers, whether that is booking online, visiting our store or over the phone.

Our friendly and knowledgeable customer service team is here to assist you. From the moment you contact us until your device is back in your hands, we’re dedicated to providing the best experience possible.

Not sure what’s wrong with your device? We offer free-of-charge and commitment-free diagnostics to identify the issue and recommend the best solution. We will not carry out any repairs without permission and price approval.

If there are any changes or further damage noticed during the repair process, we will always contact the customer before proceeding, to ensure that they are satisfied with the work being done and the price being paid. 

We believe in the service we provide. Repairs come with a 90-day warranty (please refer to our warranty policy for information on what this covers and what it excludes), giving you peace of mind that your device is protected.

At YourPDS we understand that having issues with your device can be stressful. Whether you start to notice that your device is not performing as it should be or if you have had an incident where damage has been caused to the device, it may be time to repair.

At YourPDS we try to make our repair process as simple and stress-free as possible.

Either online or in-store you can refer to the list of repairs we have to offer, you can select the one that you believe best applies to your device, as well as providing an in detail description of the issue - if you have any questions or need assistance assessing your device feel free to contact us or visit our store for a free diagnostics on your device.

Once a customer repair form has been completed with contact details, device information and a warranty signature, you can leave your device with us and we will handle the rest!

You can either drop your device to us in store or you can send it via post (if you choose to do this you will be responsible for posting your device - we recommend using 1pm next day delivery).

Once we receive your device we will fully test its functionality whilst referring to the information provided by the customer in order to appropriately diagnose the issue in order to provide the best service possible. If there are any changes regarding your device including the diagnosis as well as the price we will contact the customer using the details provided BEFORE carrying out the repair. There will be NO unexpected costs or price increases, changes will ONLY be made with CUSTOMER CONSENT.

Once the repair has been completed we will re-test the device to ensure that everything is performing as it should be after the repair (excluding any damage that existed pe-repair that has not been repaired). 

After testing the device and confirming that the device is performing as it should be, we will contact the customer to inform them that the repair has been completed. After this they can either collect the device in person or we will post the device using 1pm next day delivery.

Repairs come with a 90 day warranty - please refer to our repair warranty policy for more information. 

YourPDS provides a 90-day free of charge warranty for parts of the devices which have been repaired/replaced. Warranty provisions is subject to the following conditions:

The customer is responsible for the back-up of all data and programs prior to any repair. YourPDS strongly advises regular data backup and accepts no responsibility for data loss during or following any repair.

All accessories including SIM and SD cards are to be removed by the customer unless requested otherwise.

Warranty provides cover for parts of the device that have been replaced/repaired only. YourPDS will not accept responsibility for any damage unrelated to this.

Whilst every care will be taken to repair your device, there is always a risk of component failure. We will not accept any responsibility for failed repair or consequential hardware failure. The customer is urged to consider this before submitting the device repair.

All repairs carry a 90-day warranty. In the unlikely event of fault within this period, please return the devices and we will assess the problem. If the problem is found to be related to the initial repair, a further repair will be carried out free of charge. We will attempt a re-repair twice and if the repair cannot be fixed a refund will be issued. If the device has any issues not related to the initial repairs, YourPDS will contact the customer and inform them of costs.

We reserve the right to invalidate the warranty if repairs or other interventions are performed by person/s not authorized by YourPDS to take such action. The Provisions of any services under warranty will create a new warranty period of 90 days from the day of repair or replacement.

Warranty does not extend to any accidental damage of the device by the device by the customer inducing deep scratches, cracks on the screen or liquid damage.

In the event that the customer has provided YourPDS with the part that will be used to repair the device, warranty will be instantly invalidated. As such, YourPDS will hold no responsibility whatsoever for any faults with the device at any point during and after the repair.

YourPDS does not provide warranty for any devices that have been subject to water damage before the repair. Water corrosions can cause future faults that would not be related to the repair carried out by YourPDS.

As such, YourPDS will not take responsibility for this. The customer is urged to consider this before submitting the device for repair.

Your privacy is important to us – Personal information will only be requested if essential to the completion of repair. YourPDS does not share or sell any personal information unless to conform with any law compliance.

Customers must collect their repaired devices within 90 days of notification of completion of repair. Notification will be sent using the contact information provided.

If a device is not collected within 90 days, YourPDS will attempt to contact the customer using the provided contact details.

If, after 90 days, the customer has not responded or collected their device, YourPDS reserves the right to dispose of the device.

A final notice will be sent 30 days before disposal, informing the customer and giving them a last opportunity to collect their device.

Disposal may include recycling, reselling, or other methods deemed appropriate by YourPDS, based on the device’s condition and value.

Proceeds from the disposal will cover any associated costs incurred during testing and storage. Any remaining balance will be retained by YourPDS.

YourPDS is not liable for any loss or damage to the device once disposed of.

Ownership of the device transfers to YourPDS upon disposal.

You the customer hereby acknowledge that by submitting my device for testing, that I have read, understood, and agreed to these disposal terms.

You the customer hereby acknowledge that you have read, understand and agree to the terms and conditions of this document relating to the warranty provision of YourPDS.

Under £50 = £5 postage cost
(RM 1st Class Signed)

Over £50 = £8 postage cost
(RM SD 1pm Next Day Delivery)

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It is the seller's responsibilty to ensure their device reaches us safely and in the same condition as they have described it to us.

We strongly advise to use a secure & tracked delivery or postal service when sending their goods to us.

Please kindly add your details inside the parcel:

• Name
• Order Number
• Phone Number
  
  Alternatively, you are welcome to drop your devices into our Brighton store.
  
  Our location: 49 Norfolk Square, Brighton, BN1 2PA, UK